Milwaukee Center for Independence: Assisting individuals with special needs

CBRF Training


Caregiving is a rewarding career.CBRF TRAINING PROGRAM

MCFI offers top-quality community-based residential facility (CBRF) certification training, as well as continuing education classes which are required by DHS 83 in order for individuals to maintain their CBRF certification.

Expert training for caregivers

MCFI provides top-quality community-based residential facility (CBRF) certification training. All of our trainers are certified by the State of Wisconsin to provide CBRF training. The curriculum taught for state-regulated trainings (Fire Safety, First Aid/Choking, Medication Administration and Standard Precautions) was developed by the University of Wisconsin-Oshkosh, Center for Career Development, and approved by the Wisconsin Department of Health Services Division of Quality Assurance, Bureau of Assisted Living. MCFI trainings are scheduled to meet the time requirements set in place by DHS 83.

We open our classes to anyone in the community who is interested in CBRF training, as well as employers who require quality training for their employees. Please scroll down for more information, or contact Ursula Flores at (414) 937-2094 or send us an email.


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  General information

MCFI CBRF training consists of nine classes, four of which are DHS 83 department regulated.  The other classes offered at MCFI are taught in compliance with DHS 83 regulations.  In order for an individual to work without any restrictions within a CBRF, they must successfully complete all nine classes.  These classes are:

  • Standard Precautions (department regulated)
  • Medication Management (department regulated)
  • First Aid (department regulated)
  • Fire Safety (department regulated)
  • Dietary
  • Resident Rights
  • Challenging Behaviors
  • Assessment and Individual Service Plan (ISP)
  • Client Specific

Students who successfully complete Fire Safety, First Aid/Choking, Medication Administration, and Standard Precautions classes will be added to the CBRF registry, in compliance with DHS 83.  Certificates of completion will be issued for all students who successfully complete all other trainings. 

If students do not complete all of the nine classes, they still may be eligible to work within a facility, however, their position may have restrictions depending on the missed class(es).  Ability to work is up to the employer and their specific policies.


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  Registration Information

Contact Ursula Flores at (414) 937-2094 or to request the registration form or download the form by clicking here. It is recommended that students register for all classes offered at MCFI as successful completion is required in order to receive the full certification.  If students have completed some classes in the past and can provide proof of class completion, re-taking the class is not required.  If students wish to complete the program on a class-by-class basis versus registering for all classes at the same time that is allowed. However,  students should track classes in order to ensure that they complete all classes.  MCFI does not require classes be taken in a specific order or a certain timeframe. 

Registration forms and class payment should be returned to Kristen Nehring at MCFI via:

  • Mail – Milwaukee Center for Independence, Attn: Ursula Flores, 2020 W. Wells St. Milwaukee, WI 53233
  • Fax – Attn: Ursula Flores (414) 937-2021
  • Email –
  • In person – Lock drop box available in MCFI’s front lobby (ask reception for location of box)

Once your registration form and payment is received, you will be sent a registration letter via mail or email as indicated on the registration form.  All classes are filled on a first-come basis.  Every attempt is made to get students registered for the first class date indicated on the registration form, however if that class is full, students will be registered for their second class date choice.

Registration forms should be returned to MCFI at least 48 hours prior to the start of the class. Enrollment in the classes is not guaranteed, so it is recommended that the form is returned at the student’s earliest convenience.

Registration Form

Registration forms can be obtained at the front desk at MCFI or can be downloaded in a PDF file by clicking here.  Complete this form, making sure to indicate the first and second choice of the class date that you want to attend.  A registration form and/or current class schedule can be sent to you either via mail, email, or downloaded from our website.

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  Class locations

All CBRF Training Classes are held at the MCFI Main Campus, 2020 West Wells Street, Milwaukee, WI 53233. Get map.

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  Cost of CBRF Certification

All classes are priced individually. Fees include classroom supplies and CBRF registration fees in order to be added to the state CBRF registry (if applicable.)

  • Standard Precautions: $60*
  • Medication Administration: $120*
  • First Aid/Choking: $120*
  • Fire Safety: $90*
  • Dietary: $40
  • Resident Rights: $75
  • Challenging Behaviors: $75
  • Client Specific: $75
  • Assessment and ISP: $55

Total for all CBRF classes provided at MCFI: $710.00

* State registration fees are included in course fees.

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  Payment accepted at MCFI

Acceptable payment methods are listed on the CBRF registration form:

  • Debit or credit card payments made on the registration form
  • Check or money order sent with the registration form

Please send full payment for all classes for which you are registering with your completed registration form. Forms received without payment will not be processed..

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  CBRF Class Schedule

Download a PDF file of the CBRF Registration Form.

October classes

Client-Specific, October 19, 5 to 9 p.m.

FIre Safety, October 20, 5 to 9 p.m.

Standard Precautions, October 26, 5 to 9 p.m.

Fire Safety, October 27, 10:30 a.m. to 4:30 p.m.

November classes

Medication Administration, November 5 and November 6, 1:30 to 9:30 p.m.

Standard Precautions, November 10, 5 to 9 p.m.

Fire Safety, November 11, 5 to 9 p.m.

To Be Determined, November 17 (based on requests)

Dietary, November 18, 5 to 9 p.m.

First Aid, November 19, 1:30 to 9:30 p.m.

Requests are always welcome for trainings! We also provide training for groups. Please contact Ursula Flores at (414)937-2094 or send us an email.


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  Employer Discount

Employers who refer 5 or more employees for a training may be eligible for a discount.  Please contact Ursula Flores at (414) 937-2094 or for details.

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  Cancellation Policy


Students wishing to cancel their registration or re-schedule a class must do so within 48 hours of the registered class in order to receive a refund for that class. Refunds will not be given if less than a 48-hour notice is given. Any refunds may take four to six weeks to process.

MCFI reserves the right to cancel or reschedule any classes due to low registration. Students will be given at least a 24-hour notice and will be given the opportunity to reschedule.

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  CBRF Courses Provided at MCFI

MCFI offers nine CBRF classes within each two-week session.  These classes are Medication Administration, Standard Precautions, First Aid/Choking, Fire Safety, Dietary, Resident Rights, Client-Specific, Challenging Behaviors, and Assessment and Individual Service Plan (ISP).  Students do not have to complete all nine courses within a single two-week session.  Students do have the option of registering for all classes over the course of several sessions, however, students will need to submit a separate registration form if paying for classes in multiple payments.

Below is a brief description of each class offered at MCFI:

 For more information, contact Ursula Flores at (414) 937-2094 or send us an email.


Standard Precautions*

  • Training must be completed in order to meet the training requirements per DHS 83.
  • Proper use of personal protective equipment needed to prevent the transmission of blood-borne pathogens and other communicable diseases.
  • Proper procedures for handling infectious materials.
  • Standards for handling food and laundry.

Medication Administration*

  • Any individual administering medication within a CBRF must complete this training in order to meet the requirements per DHS 83
  • Types of medications, medication terminology and methods of administration.
  • Legal and ethical issues involved with administering medication, as well as resident rights
  • Types of supervision

Fire Safety*

  • Training must be completed in order to meet the training requirements per DHS 83
  • DHS 83 guidelines and requirements
  • How to identify and respond to fire emergencies
  • Learn about fire (its properties, causes, etc.)
  • Evacuation procedures
  • Other emergencies also covered (tornados, hurricanes, flooding)

First Aid/Choking*

  • Training must be completed in order to meet the training requirements per DHS 83
  • Basic First Aid, including handling or how to handle bleeding episodes, seizures, cardiac and breathing emergencies, heat or cold overexposure, and soft tissue and joint injuries.
  • Choking maneuver


  • This training meets DHS 83 guidelines and requirements regarding food preparation and sanitation. Must be taken prior to preparing or serving food within a CBRF.
  • Information regarding general nutrition knowledge and special diets.
  • Proper sanitation techniques as well as preparation, safe handling and storage of food
  • Information regarding food borne illnesses and proper techniques for prevention.

Client Specific

  • Alzheimer's and dementia training
  • Physical changes associated with aging, as well as psychological effects of aging
  • Mental illness
  • Drug and alcohol addiction
  • Human growth and development

Challenging Behaviors

  • Effective goals and approaches to managing various client behaviors or escalating situations
  • Crisis intervention techniques
  • Suicide identification and prevention
  • Appropriate communication and conflict resolution
  • How to develop a prevention plan

Resident Rights

  • DHS 83 guidelines and requirements - listing of rights of residents in facility
  • Roles and responsibilities regarding resident rights (advocacy)
  • HIPAA and confidentiality
  • Grievance procedures

Assessment and Individual Service Plan (ISP)

  • State regulations regarding assessmetn and various types of assessments
  • Assessment best practices and gathering information
  • Individual, family, and provider consideration throughout the assessment process
  • State regulations regarding IPSs and best practices
  • Protocol and documentation
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  Frequently Asked Questions (FAQ)

How do I start the registration process?

Contact Ursula Flores at (414) 937-2094 or to request a registration form and schedule or download the form. Complete and return the form to Kristen Nehring:

  • Mail to: Milwaukee Center for Independence, Attn: Ursula Flores, 2020 W. Wells St., Milwaukee, WI 53233
  • Fax: Attn: Ursula Flores (414) 937-2021
  • Email:
  • In person: Locked drop box located in front lobby at MCFI Main Campus, 2020 W. Wells St., Milwaukee, WI 53233

Where are the classes held?

All CBRF classes are held at MCFI’s Northeast Campus, 6100 N. Baker Rd., Glendale, WI 53209.  Get map. Students who take the bus are able to access this location location via the MCTS bus service and should contact MCTS for specific details.  For students who drive, there is adequate free parking at this location.

How do I know what classes I am registered for?

Students are sent a registration letter via mail or email informing them of their registered class.  Students indicated how they would like to receive this information on the registration form.  Additional registration information is also sent with this letter.

How far in advance should I register for the classes?

Classes are filled on a first-come, first-served basis.  It is recommended that students send in the registration form along with payment as soon as possible in order to reserve a spot in the desired classes.

If I have already completed CBRF classes in the past and require only select classes, can I only take those specific classes?

Students in this situation are able to take only the classes needed to complete their certification; however it is recommended that you contact Ursula Flores at (414) 937-2094 or  Each situation may be different and Kristen will be more than happy to assist with ensuring that you have completed the necessary classes required for your CBRF certification. 

Who is eligible to attend CBRF classes?

While MCFI does not have requirements for individuals attending this training, individuals should look into potential employer requirements for CBRF positions to ensure that they will be eligible for employment after CBRF certification is obtained.

What are the hours of the CBRF classes?

All classes are scheduled Monday – Friday within the hours of 9 a.m. to 5 p.m.  Start and end times of each class vary depending on the length of the class.  Students should refer to the monthly class schedule for the class times.

Do you offer night and weekend classes?

At this time MCFI does not offer night or weekend classes.

Is there a certain order in which I need to complete the classes?

No.  Students can take the classes in any order they wish to complete.  It is recommended that students keep track of the classes they have completed in order to ensure that they complete all nine classes that are offered

When do I pay for my classes?

Payment should be sent with the registration form.  Registration forms will not be processed and students will not be registered for classes until payment is received.  If students wish to pay for a class or two at a time, then a registration form for those classes should be completed and sent with payment just for the classes that they are registering for.  A new registration form will need to be completed when the student wants to register for additional classes.

Do you accept financial aid or other funding?

At this time MCFI does not offer financial aid or scholarships.  If you have arranged for funding with a state agency or another third party, please indicate this on your application.  Additional documentation or qualification requirements may apply depending on the referring agency.  MCFI will meet with individuals at the end of orientation in order to discuss enrollment requirements.

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Charlene Sopa is a graduate of CNA and CBRF training

Charlene Sopa is a caregiver by chance and by choice!

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