Case Management refers to a collaborative approach to assessment, planning, and coordination of services to meet the social and health needs of people ages 18 and older. The MCFI Case Management Team is a diverse group of bachelor's- and master's-level-educated professionals with expertise that includes nursing, social work, occupational therapy, child development and health services, human services and community resources. Our case managers work with members to ensure each person is able to lead the most independent life possible.
The MCFI Diversion Services Program is for people ages 18 and older who are Milwaukee County residents and have a diagnosis of developmental disability and mental illness or behavioral challenges and are at risk in the community. Services include:
- Referral and arranging for mental health services
- Ensuring compliance with appointments
- Medication monitoring
- Crisis intervention and prevention
- Recommendations for appropriate living arrangements
- Family education about mental illness and behavioral techniques
- Socialization opportunities
- Financial problem-solving
- Home visits for monitoring
For more information, please contact Karrie Knapp, Director of Case Management, at (414) 937-2197 or send us an email.
Family Care Program
Established in 1998 by the State of Wisconsin, the Family Care program is designed to give people better choices about what kinds of services and supports they get to meet their needs while improving access to services and quality through a focus on health and social outcomes. MCFI is a contracted Care Management Unit (CMU) for the Milwaukee County Department of Family Care.
Through the Family Care program, MCFI provides case management services for more than 1,000 adults, including frail elderly, cognitively or physically disabled adults.
If you are interested in learning more about the Family Care program and its eligibility requirements, please contact the Aging or Disability Resource Center for your county.
If you are already enrolled in Family Care and are interested in learning more about the MCFI Case Management Unit, please contact: Karrie Knapp, Director of Case Management, at (414) 937-2197 or send us an email.