Behavioral Health

Every year, almost 3,000 adults living with serious mental illness, addiction or a chronic health condition receive help through Milwaukee Center for Independence's Behavioral Health division. We offer all the services needed – from outpatient clinical services supportive case management and housing – to aid in treatment and recovery.

Joe Simmerman

Success Story: Hitting the reset button

At age 45, Joe got a rare gift: a chance to hit the proverbial reset button on his life. To say the year 2020 has been difficult for Joe is truly an understatement. A heroin addiction, divorce, homelessness, and post-traumatic stress disorder from his military career left him feeling isolated, lonely, and trapped.

Following a suicide attempt, Joe was referred for crisis services at our Crisis Resource Centers, where he said he immediately felt cared for and inspired to take the next steps forward. Joe is now receiving total health care — for his addiction, his emotional symptoms, and access to housing resources so he can take the next steps forward with his life.

Without hesitation, Joe says the CRC and its staff saved his life. He has something to look forward to and goals to accomplish. He’s also learned it’s more courageous to take the steps and seek help.

“It really gives me different perspectives on my life choices.”

Behavioral Health

MCFI's Behavioral Health division provides comprehensive team-based care offers behavioral health care, rehabilitation and support services.

It also provides evidence-based peer support services and uses a trauma-informed approach, which understands, recognizes and responds to the effect of all types of trauma.

CFI opens 3rd Crisis Resource Center

CFI opened a third Crisis Resource Center in March 2021, providing an additional 10 beds to serve those in psychiatric crisis as the need for 24/7 stabilization services continues to grow in the community, is open.

CRC-West is at 69th Street and Silver Spring Avenue in Milwaukee.

The CRCs serve an increasing number of people experiencing a crisis precipitated by mental illness, trauma, substance use or the challenges of living in hard economic time; they are the only community-based centers in Milwaukee County.

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Who We Serve

Our services are aimed at adults in need of behavioral health care assistance.

What We Offer

Assertive Community Treatment (ACT), an intense and highly integrated approach for community mental health, serving people whose symptoms of mental illness result in severe functional difficulties that interfere with their ability to achieve personally meaningful recovery goals in several major areas of life: working, having friends, living independently and medication management.

Crisis Resource Centers (CRCs), community based psychiatric crisis-intervention programs that provide recovery-focused assessment, stabilization, psychosocial groups and peer support. The CRCs are an innovative, highly personalized response to people experiencing a crisis precipitated by mental illness, substance abuse or the challenges of living in hard economic times. The CRCs are a 24/7 community based alternative to an emergency room or inpatient hospitalization.

Affordable housing for people living with mental illness: Community-Based Residential Facilities (CBRFs) provide intensive, round-the-clock services; supported apartments, which offer support services on a less-intensive basis than for residents in CBRFs; and independent apartments.

Case management that includes assessment, service-plan development, linkage to community supports (care coordination), advocacy, monitoring and follow-up, and crisis-assistance planning for people with chronic mental illness and or substance abuse who are working toward recovery.

Counseling and addiction treatment that provides evidenced-based interventions for adults with severe mental illness. We provide: individual and group psychotherapy, injection-clinic services, nursing services, psychiatry services, psychological testing, training and supervision for psychologists, and treatment for adolescents experiencing their first episode of illness.

Medication management from our on-site pharmacy that assesses medication regimens, understands contraindications, reviews lab work, consults with physicians, and coordinates the appropriate pharmacy interventions.

Benefit advocacy that helps people who are homeless or uninsured obtain health-care coverage. The type of coverage is dependent on the person’s current economic level. Insurances include: Medicaid, Medicare, HMO, Badger Care and Market Place.

Contact Info & Locations

Office Hours

Monday through Friday: 7:30 a.m.-4:30 p.m.
Phone: 414-476-9675
Fax: 414-476-9615

Office Locations

2020 W. Wells St., Milwaukee, WI 53233

Crisis Resource Center-South

2057 S. 14th St., Milwaukee, WI 53204

Crisis Resource Center-North

5409 W. Villard Ave., Milwaukee, WI 53218

Crisis Resource Center-West

5566 N. 69th St. Milwaukee, WI 53218

Group of medical professionals

CBRF Training and Education

MCFI's Behavioral Health division provides top-quality community based residential facility (CBRF) certification training from instructors certified by the state of Wisconsin.

We open our classes to anyone in the community interested in CBRF training as well as employers who require quality training for their employees.

Contact CBRF Training at 414-459-3026 or to request the registration form or download the form and for class schedule.

What We Offer

Top-quality CBRF training for those who want opportunities to work in this fast-growing field.

Who We Serve

Adults interested in becoming certified to work in a CBRF and employers interested in staff training.

Contact Info & Location

Office Hours

Monday through Friday: 7:30 a.m.-4:30 p.m.
Phone: 414-476-9631
Fax: 414-476-9615

Office Location

2020 W. Wells St., Milwaukee, WI 53233