Trauma-Informed Care Trainers

CFI takes a trauma-informed care approach to care and treatment. Our staff has been trained to acknowledge trauma’s pervasiveness, recognize signs and symptoms of trauma, and incorporate knowledge about trauma into a person’s care plan.

Learn more about the trainers of CFI's Trauma-Informed Care curriculum.


Trauma-Informed Care trainer: Ursula Flores

Ursula Flores, a tenured employee with CFI, takes great pride in fulfilling her personal mission of helping others in the community live better lives through her professional work. She appreciates the range and complexity of care services provided at CFI. Ursula has spent over 20 years in the wellness world, engaging in roles in both medical and mental health organizations. In addition, she has chaired the Milwaukee Latino Health Coalition’s Mental Health Action Team and continues to invest in and support the enhancement and growth of the community’s mental health resources. During her dual employment at SaintA, Ursula first learned of Trauma Informed Care (TIC) and was embraced by the culture, environment, and principles. She has since applied these principles in her personal and professional life and became a TIC facilitator in August 2019. She works with leadership to continue to educate, train, and weave the 7 Essential Ingredients into CFI’s culture to equip staff and community members with the tools and resources to provide care through a trauma informed lens.

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Trauma-Informed Care trainer: Kristine Werhand

Kristine has spent most of her career working in the mental health field. While working on her degree, she started out in long-term residential programs as a direct care worker. Along her path to Whole Health Clinical Group and MCFI, she also worked as a psychiatric hospital intake counselor, psychotherapist, and community case manager. She currently works part-time for Aurora Psychiatric Hospital, primarily as an intake counselor. She joined Whole Health Clinical Group as the Training Coordinator in 2017. As a Trauma Informed Care facilitator, she appreciates how individuals are using their experiences and perspectives to internalize the Trauma Informed Care material. By better understanding our participants and each other, we can improve the quality services provided and enhance the well-being of everyone.

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